Shipping Policy — Curtains Online

At Curtains Online, we strive to deliver your curtains and blinds safely, efficiently, and on time across Dubai and the UAE. This Shipping Policy outlines our order processing, delivery timelines, and shipping terms.

Order Processing

• Orders are processed after confirmation and measurement (if required).

• Custom-made curtains and blinds require production time before dispatch.

• Orders are processed during working days (Monday–Saturday), excluding public holidays.

• Customers receive order confirmation and delivery updates via phone or email.

Delivery Coverage

We deliver across all major UAE locations, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery timelines may vary for remote or restricted-access areas.

Shipping & Delivery Time

Estimated delivery timelines:

• Ready-made products: 1–3 business days

• Custom curtains and blinds: 3–7 business days

• Motorized or complex installation orders: 5–10 business days

Delivery timing may vary depending on customization level, material availability, installation requirements, and location accessibility.

Shipping Charges

• Free delivery may apply within Dubai for selected orders.

• Delivery charges outside Dubai depend on location, product size, and installation needs.

• Final shipping cost is confirmed at the time of order placement.

Installation Service

Professional installation services are available across the UAE.

• Installation appointments are scheduled after delivery confirmation.

• Customers must ensure site access at the scheduled time.

• Rescheduling requests should be made at least 24 hours prior to the appointment.

Order Tracking

Once dispatched, customers receive delivery updates via phone or email. Our team may also contact customers to confirm delivery timing and installation arrangements.

Delivery Issues

Customers should notify us within 24 hours if:

• Items arrive damaged

• Incorrect products are delivered

• Items are missing from the order

Our team will review and resolve issues promptly.

Failed Delivery Attempts

Delivery may be rescheduled if:

• Customer is unavailable

• Incorrect address is provided

• Site access is not possible

Additional delivery charges may apply for repeated delivery attempts.

Contact Information

Phone: +971567555833
Email: info@curtainsonline.ae
Official site: https://curtainsonline.ae/
Address: 4th St Al Quoz 1, Dubai, UAE